We love our customers and we want you to love us. At LiveSun LoveMoon we strive to provide you with high quality fashion jewelry for a reasonable price. While we do not accept returns on new or worn jewelry for hygienic reasons, we are happy to repair or replace faulty components within 6 months of purchase. Please contact us if you have an issue with your LSLM piece and your purchase date falls within a 6 month window.